Job Description

The Senior Fraud Investigator role at Robinhood Markets involves safeguarding users' financial well-being by identifying and mitigating fraudulent activities. The role requires handling inbound calls, applying investigative techniques, identifying fraud trends, and proposing improvements in fraud operations.

Responsibilities

• Handle inbound calls from users with fraud restrictions
• Provide support and answer questions related to fraud investigations
• Identify emerging fraud trends
• Detail rationale and determination for each alert
• Identify and propose improvement opportunities in Fraud Operations

Requirements

• 4+ years of experience in fraud investigations
• In-depth knowledge of fraud activities
• Ability to identify problems and develop solutions
• Capacity to operate in a fast-paced environment
• Strong written and verbal communication skills
• Excellent interpersonal skills
• Passion for mentoring junior investigators

Benefits

• No benefits