Job Description

The Wellness Advisor of Sunnyside* Framingham, MA will be responsible for advising customers in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout.

Responsibilities

• Greet customers and provide a best-in-class experience
• Build customer relationships by asking questions and listening to needs
• Assist customers in product selection through education
• Apply effective selling and cross-selling techniques
• Verify proper documentation and ID
• Verify the accuracy of orders
• Label and package customer orders
• Perform accurate cash handling
• Maintain accurate records
• Perform routine inventory counts
• Ensure product stock is organized
• Assist managers with organizing sales floor merchandise
• Ensure security measures and safety compliance
• Keep the store organized and clean
• Escalate any employee or customer issues

Requirements

• High School Diploma or equivalent
• Minimum 1 year experience in customer service
• Flexibility to work shifts including weekends and holidays
• Excellent customer service skills
• Ability to learn and apply technical and product-related information
• Ability to lift, carry and balance up to 50 pounds

Benefits

• No benefits