Job Description

Join Amplitude as a Senior Customer Success Architect to provide guidance on data management and consultative support on customer taxonomy and tech stack. The ideal candidate thrives in a fast-paced environment and possesses a strong curiosity for how things work.

Responsibilities

• Serve as a trusted technical advisor for customers
• Provide strategic consultation in taxonomy design, instrumentation, and data governance
• Guide customers in integrating Amplitude into data flows and business processes
• Gather, organize, and report trends and customer insights
• Collaborate cross-functionally to streamline internal processes and improve data management

Requirements

• Execution and customer service oriented skills
• Excellent verbal and written communication skills
• Problem-solving mentality and positive attitude
• Prior experience with SaaS solutions in product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, or data warehouses/pipelines
• At least 5 years of customer-facing technical experience
• Competent in programming languages and concepts

Benefits

• No benefits