Job Description

As a Customer Success Associate (CSA), you'll work in a call center environment, handling inbound calls, chats, and emails from customers to help them understand products and navigate the application process.

Responsibilities

• Manage inbound calls, chats, and emails
• Provide expert guidance on products
• Help customers navigate the application process
• Troubleshoot issues and resolve concerns
• Promote brand trust and loyalty
• Identify trends and contribute ideas
• Provide technical support
• Conduct video notary sessions
• Participate in training programs
• Contribute to a collaborative team environment

Requirements

• 1+ years in a customer-facing role
• BA/BS preferred
• Dependable team player
• Adaptable and open to change
• Clear communication skills
• Ability to become a licensed e-notary
• Successfully complete compliance training
• Solutions-oriented mindset
• Ability to build trust
• Process driven organizational skills
• Quick and flexible learning style

Benefits

• No benefits