Job Description

The Bilingual Client Support Manager ensures the best customer experience, identifies areas for improvement, and manages client expectations. They act as a primary contact for escalated issues, manage projects, and maintain accurate records.

Responsibilities

• Provide world-class customer service in Spanish and English
• Partner with installers to improve customer experience
• Act as primary contact for escalated client issues
• Resolve customer questions and concerns
• Communicate with installers regarding projects
• Manage project pipeline
• Document client interactions and resolutions
• Conduct monthly partner due diligence checks
• Analyze data and spot trends
• Investigate fraudulent activities
• Provide support via email, phone, and chat
• Maintain positive and professional attitude

Requirements

• Ability to multitask
• Ability to work independently and collaboratively
• Ability to interact with high profile partners
• Superior organizational skills
• Exceptional verbal and written skills
• Excellent problem-solving abilities
• Ability to work under pressure
• Flexibility to adapt to changing priorities
• Time management
• Solar knowledge preferred
• Bilingual in Spanish required

Benefits

• No benefits