Job Description

The Client Support Manager works with partners to ensure the best customer experience, leveraging data to identify areas of improvement and conducting partner audits and pipeline management.

Responsibilities

• Provide world-class customer service
• Partner with installers to improve customer experience
• Manage a pipeline of projects
• Conduct investigations into fraudulent activities
• Analyze data and spot trends
• Conduct monthly partner due diligence checks

Requirements

• Strong ability to multi-task
• Ability to work independently
• Excellent communication skills
• Knowledge in solar, mortgage and finance
• Ability to manage projects
• Diligent record keeping
• Superior customer service skills
• Proficient with Excel and analyzing data

Benefits

• No benefits