Job Description

The Client Support Manager works with partners to ensure the best customer experience, leveraging data to identify areas for improvement and conducting audits and pipeline management to meet customer expectations and GoodLeap standards.

Responsibilities

• Provide world-class customer service
• Partner with installers to improve customer experience
• Manage a pipeline of projects
• Investigate fraudulent activities
• Analyze data and spot trends
• Conduct partner due diligence checks

Requirements

• Strong ability to multi-task
• Ability to work independently
• Excellent communication skills
• Knowledge in solar, mortgage and finance
• Ability to manage projects
• Diligent record keeping
• Superior customer service skills
• Proficient with Excel and analyzing data

Benefits

• No benefits