Job Description

The Retail Store Manager of Sunnyside* Phoenixville, PA is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development.

Responsibilities

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results
• Conduct monthly 1:1 conversations with assistant managers and quarterly 1:1s with store employees
• Assess team performance, skill gaps, and career aspirations of employees
• Analyze and determine effective headcount requirements and labor schedules
• Motivate and inspire dispensary team to exceed revenue targets and KPIs
• Partner with Human Resources to resolve employee relations issues
• Ensure employees are knowledgeable and coached to navigate any regulatory changes
• Ensure a clean and safe environment for employees and customers
• Provide regular updates, feedback, and solutions to corporate retail leadership
• Establish and nurture key business partner relationships
• Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives
• Identify business and competitor risks
• Support outreach efforts/community partnerships
• Establish daily operations procedures
• Oversee inventory activities
• Maintain accurate records of all dispensary activities
• Perform monthly audit reporting and store visit checklist
• Ensure compliance with all company policies, procedures, state, and local laws
• Serve as point of contact for state regulators and local authorities

Requirements

• Bachelor’s degree in business or comparable experience
• 5-7 years of retail management experience
• Experience managing teams of 10 or more with layers of leadership
• Demonstrated ability to learn, apply and teach others technical, product-related information
• Experience working closely with HR teams and processes
• A high level of integrity, personal motivation, and sense of urgency
• Proficient in MS Office, Highly Proficient in MS Excel
• Strong business acumen including excellent communication, attention to detail and interpersonal skills
• Available to work all hours of operation inclusive of nights, weekends and holidays
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

Benefits

• No benefits