Job Description

Intercom is seeking a detail-oriented Sales Operations Analyst to join their Revenue Operations team. The role involves optimizing processes, managing CRM, and using data to drive business decisions, collaborating with various teams to enhance sales efficiency and customer experience. The role offers growth potential, including contributions to sales forecasting and broader business strategy.

Responsibilities

• Enhance Salesforce instance
• Provide insights and support to the sales organization
• Collaborate with stakeholders
• Improve onboarding experience for new Sales Reps
• Boost sales productivity
• Refine sales strategies
• Identify opportunities to leverage AI
• Deliver actionable insights
• Contribute to sales forecasting

Requirements

• 0-2 years experience in Operations or similar role
• Strong problem solving & analytical skills
• Strong communication and interpersonal skills
• Proficiency in Microsoft Excel/Google Sheets
• Understanding of sales systems and related tools, particularly Salesforce.com
• Results-oriented mindset
• Bachelor’s degree

Benefits

• No benefits