Job Description

The Associate Field Service Technician maintains retail store technologies and computer systems, performing installations, support services, and repairs on Toshiba and non-Toshiba retail products. They diagnose and repair equipment, perform upgrades, and ensure customer satisfaction.

Responsibilities

• Perform basic repairs and services on products
• Travel to customer locations for installations and repairs
• Communicate with customers and team members
• Manage service events effectively
• Plan and schedule work to meet objectives
• Document installation activities
• Manage trunk stock
• Perform other related duties as assigned

Requirements

• High School Diploma with 2+ years’ experience in an Electronics field
• Ability to travel 100% of the time
• Knowledge of personal computer technology and retail devices
• Mechanical aptitude with competency in electricity & electronics
• Ability to follow directions and communicate clearly
• Good Customer Service skills
• Good written and oral communication skills
• Ability to recognize and understand IT signal and power cables
• Self-motivated and strong work ethic
• Problem solving and Organizational skills
• Ability to work long hours in a physically demanding environment

Benefits

• No benefits