Job Description

Surglogs is seeking a native English speaker to join their Support team and assist customers on the West Coast, working night hours from 7:30 PM to 2:00 AM CET. The role involves building and maintaining log templates, assisting with client onboarding, and providing excellent customer support.

Responsibilities

• Build and maintain log templates and documentation
• Assist with client onboarding, setting up notifications and user roles
• Learn the Surglogs platform to build and update custom instances
• Adapt to process changes and provide accurate answers
• Help new clients set up their centers
• Respond to client questions via chat, phone, or email
• Manage multiple support requests
• Assist the Customer Success team with account configuration
• Maintain and update knowledge bases
• Identify and report technical issues
• Keep client records up to date in Salesforce
• Share insights to improve client training, product design, and support efforts

Requirements

• Native English speaker
• Positive attitude and strong sense of responsibility
• Ability to work independently and as part of a team
• Great communication skills
• Comfortable learning new tools and adapting to changes
• Organized and detail-oriented

Benefits

• No benefits