The Sales Operations Coordinator will manage inbound customer inquiries and ensure efficient lead routing to the sales team, requiring excellent communication skills and the ability to multitask.
Responsibilities
Answer incoming sales calls and route them appropriately
Monitor and respond to web chat inquiries
Gather and input lead data to enhance quality
Update and enrich data in CRM
Assist with basic troubleshooting and customer queries
Collaborate with sales and marketing teams
Requirements
Excellent verbal and written communication skills
Ability to multitask and prioritize
Customer-oriented with a positive attitude
Strong attention to detail
Proficiency in CRM systems and chat platforms (nice to have)
Bachelor's degree or equivalent experience (nice to have)
Basic understanding of sales processes and lead management (nice to have)
Experience in SaaS or technology industry (nice to have)
Familiarity with lead routing and qualification processes (nice to have)
Knowledge of data enrichment tools and techniques (nice to have)