Job Description

The Manager of Customer Success for Growth will lead a strategic part of Workato’s global business, developing experiences to drive customer success and retention. This leader will be responsible for architecting the engagement journey for existing Growth customers.

Responsibilities

• Fully own customer outcomes for Workato’s Growth customers
• Deliver an end-to-end customer journey and experience for Workato’s Growth customers
• Ensure broad adoption of the best digital experiences
• Partner with cross-functional teams
• Forecast customer health and churn
• Implement an engagement strategy
• Build and manage a high-performing Customer Success team

Requirements

• Experience leading customer success teams
• Experience owning retention metrics
• Excellent partnership and influencing skills
• Strong verbal and written skills
• Growth mindset, positive attitude, empathetic, and high energy

Benefits

• No benefits