Job Description

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.

Responsibilities

• Act as the first point of contact for guests, vendors, and owners
• Take incoming phone calls, occasional outbound calls, and respond to emails or chats daily
• Assist with the creation and delegation of maintenance and housekeeping tickets
• Verify unit availability to assist with scheduling vendor or realtor visits
• Meet and maintain Vacasa standards and metrics
• Build and maintain business relationships and open lines of communication with other internal support teams

Requirements

• Technical computer skills
• Professional in all forms of communications
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills
• Highly responsive and reliable
• Strong attention to detail
• Prior housekeeping experience a plus

Benefits

• No benefits