Job Description

The Global Tier 2 HR Service Delivery Team Lead will manage a team specializing in Compliance, Auditing, and Benefit & Leave of Absence administration. This role ensures accurate and timely processing of HR transactions, maintains compliance with laws and regulations, and provides exceptional customer service.

Responsibilities

• Lead and manage the HR Service Delivery team
• Assign and monitor workloads
• Conduct team meetings and performance reviews
• Ensure compliance with employment laws and regulations
• Manage and coordinate HR audits
• Oversee benefit program administration
• Manage leave of absence processes
• Identify and implement process improvements
• Develop and maintain documentation
• Provide customer service to employees

Requirements

• Bachelor's degree in HR or related field
• 5+ years of HR experience with a focus on compliance, benefits, and leave of absence
• 2+ years of team leadership experience
• In-depth knowledge of employment laws and regulations
• Understanding of global benefit programs and leave policies
• Experience managing HR audits
• Proficiency in Workday and case management is preferred
• Excellent communication and problem-solving skills
• Strong organizational and time management skills
• Ability to maintain confidentiality

Benefits

• No benefits