Job Description

Cloudflare is seeking a Senior Customer Success Manager to manage post-sale experiences for enterprise customers. This role involves building relationships, providing product knowledge, and ensuring customer satisfaction through quarterly reviews and proactive engagement.

Responsibilities

• Manage customer lifecycle post-contract
• Foster strong customer relationships
• Lead retention efforts
• Coordinate and execute business reviews
• Leverage customer data for insights
• Collaborate with internal teams to resolve issues
• Communicate and escalate customer issues
• Triage and manage inbound inquiries
• Identify areas for process improvement

Requirements

• Bachelor's degree
• 5+ years of experience in cloud security in a customer-facing role
• Strong understanding of computer networking, cloud security, and internet workings
• Strong relationship-building skills
• Proficiency in project management and organizational skills
• Excellent communication skills
• Ability to analyze data
• Familiarity with Gainsight is a plus
• Proven track record in planning and executing successful Business Reviews
• High degree of empathy and a customer-centric mindset

Benefits

• No benefits