Job Description

As a Process Excellence Lead, you will be a key contributor to Affirm’s Shared Services team that sits within our Operations organization. You will be responsible for leading programs and coordinating cross functional teams to ensure operational readiness for key business changes.

Responsibilities

• Operate as a product and process expert
• Inform, influence, and execute new strategies
• Monitor the effectiveness of key product work streams
• Hold Operations and Product accountable to key KPI’s
• Work with product and engineering partners
• Maintain and utilize complex dashboards
• Attend governance meetings
• Manage the development and implementation process
• Act as primary escalation point
• Plan, perform and implement process improvement initiatives
• Organize, lead and facilitate cross-functional project teams
• Diagram, evaluate and maintain operational processes
• Design and conduct technical user acceptance testing
• Manage and coordinate the resolution of technical issues

Requirements

• 5+ years of experience in Program Management, Product Operations, Business Analytics or a similar function
• Certification in Six Sigma, Project Management or Design Thinking
• Experience in delivering large scale business changes
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in managing and delivering a successful programs
• Experience using critical thinking/problem solving
• Experience analyzing, documenting, and mapping operational processes
• Strong understanding of regulatory requirements in the financial services space
• SQL experience is a plus

Benefits

• No benefits