Job Description

NISC is seeking a Support Specialist to join their Financials Support team, providing exceptional customer service and application support to members/customers. The role involves problem-solving, training, and ongoing support, emphasizing customer service and troubleshooting within a collaborative team environment.

Responsibilities

• Provide customer support
• Assist with application support
• Prepare cases and follow-up to resolution
• Research and resolve application problems
• Facilitate customer requests
• Assist with mass communications
• Assist with software release process
• Utilize support tools
• Convey customer feedback
• Perform training
• Provide after-hours support
• Develop and deliver training
• Prepare and deliver classes and sessions
• Participate on design teams
• Participate in testing
• Travel to customer sites

Requirements

• 1-5 years of product usage or support experience
• Knowledge of NISC's products
• Knowledge of industry applications
• Knowledge of Project Management and SLM
• Knowledge of Utility or Telecom industry
• Excellent communication skills
• Excellent presentation and training skills
• Excellent telephone etiquette
• Excellent research and problem-solving skills
• Strong PC skills
• Ability to lead, influence, and teach
• Ability to organize and prioritize
• Ability to work independently and in a team
• Ability to travel
• Bachelor's degree or equivalent experience

Benefits

• No benefits