Job Description

NISC is seeking a highly motivated Support Specialist to provide exceptional customer service, problem-solving, and training to Member/Customers using NISC’s applications. The role involves application support, issue resolution, and collaboration within a supportive team environment.

Responsibilities

• Provide superior customer support
• Assist customers with application support, problem-solving, and training
• Prepare cases and follow-up to resolution
• Research and resolve application issues
• Facilitate and follow up on requests
• Assist with mass communications
• Assist with software release process
• Utilize support tools
• Convey customer feedback
• Perform on-site or remote training
• Provide after-hours support
• Develop and deliver training to coworkers
• Prepare materials and deliver classes
• Participate on design teams
• Participate in testing
• Travel to customer sites

Requirements

• 1-5 years of product usage or support experience
• Basic knowledge of NISC's products
• Basic knowledge of industry applications
• Basic knowledge of Project Management and SLM
• Basic knowledge of Utility or Telecom industry
• Excellent communication skills
• Excellent presentation and training skills
• Excellent telephone etiquette
• Excellent research and problem-solving skills
• Strong PC skills
• Ability to lead, influence, and teach
• Ability to organize and prioritize
• Ability to work independently and in a team
• Ability to travel
• Bachelor's degree or equivalent experience

Benefits

• No benefits