As an entry-level LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw.
Responsibilities
Support existing customers via email and phone
Diagnose & troubleshoot client issues
Onboard new customers with training calls and check-ins
Continuously acquire expertise in LollyLaw features
Write and update help center materials
Improve client retention
Work with various stakeholders to help them understand evolving client needs
Requirements
0-2 years of customer support experience
SaaS experience preferred
Experience in a law firm highly preferred
Strong initiative and creative problem solving
Strong communication skills and introspection to understand customer needs
Able to work well with a team and independently
Excellent conflict management skills
Experience in the legal or consulting industry advantageous