NOC Engineers provide premium-level support for Cloudflare's largest and most technically sophisticated customers, monitoring, alerting, and remediating degradation in availability and latency across Layer 7 traffic.
Responsibilities
Configure and maintain custom alerting for availability and latency across Layer 7
Build and maintain customer dashboards in Grafana
Work with internal teams to provide data on performance degradation
Outreach to customers for triggered alerts
Escalate impactful alerts to customer support and/or other internal teams
Join customer calls to provide status updates
Compile historical reporting to customers
Requirements
3+ years experience in a customer-facing technical support role
Knowledge of modern internet protocols
Ability to analyze traffic for anomaly detection and create mitigation rules