Job Description

Cloudflare is seeking a Technical Customer Support Engineer to join their team to solve complex technical problems and interact with customers. The role involves working directly with customers and cross-functionally to solve technical issues, requiring a deep understanding of internet technologies and Cloudflare's products.

Responsibilities

• Solve complex technical problems
• Interact with customers through various channels
• Work cross-functionally to resolve technical issues
• Gain a deeper understanding of internet technologies and Cloudflare's products

Requirements

• 2+ years of experience in a Technical Support role or similar
• Active participation in web development communities
• Fundamental understanding of how the Internet works
• Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance
• Proficient in command line interfaces and tools
• Experienced with video encoding and streaming solutions
• Competent in writing scripts in Bash, Python, JavaScript, or other scripting languages
• Comfortable communicating through various support channels

Benefits

• No benefits