Job Description

Ro, a direct-to-patient healthcare company, seeks a Senior Manager of Customer Insights to lead and expand patient feedback programs. This role involves managing feedback systems, identifying new feedback opportunities, partnering with operations and care delivery teams, synthesizing insights, and collaborating cross-functionally to improve patient experience.

Responsibilities

• Lead Ro’s Voice of the Patient program
• Expand feedback footprint
• Serve as the insights partner to Operations and Care Delivery
• Synthesize and socialize insights
• Partner cross-functionally
• Partner across the Insights function

Requirements

• 7–9+ years of experience in Insights, Research, Analytics, or CX
• Proven success partnering with operations, service, or care delivery teams
• Experience managing high-volume, high-impact survey and feedback systems
• Strong analytical and communication skills
• Familiarity with tools like Qualtrics, Zendesk, Looker, or similar platforms
• Excitement about building and a drive to continuously improve patient experience

Benefits

• No benefits