Job Description

The Senior Manager of Customer Insights will lead Ro's Voice of the Patient program, expanding feedback collection, partnering with Operations and Care Delivery, synthesizing insights, and collaborating cross-functionally to improve patient experiences.

Responsibilities

• Lead Voice of the Patient program
• Expand feedback footprint
• Serve as insights partner to Operations and Care Delivery
• Synthesize and socialize insights
• Partner cross-functionally
• Partner across the Insights function

Requirements

• 7–9+ years of experience in Insights, Research, Analytics, or CX
• Proven success partnering with operations or care delivery teams
• Experience managing high-volume survey and feedback systems
• Strong analytical and communication skills
• Familiarity with tools like Qualtrics, Zendesk, Looker
• Excitement about building systems, capabilities, or culture

Benefits

• No benefits