Job Description

As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers. You will take ownership of creating and managing relationships, maintaining account health, upselling accounts, providing product feedback, and driving the customer renewal process, all while being an advocate for our customers.

Responsibilities

• Build and nurture customer relationships
• Develop relationships with decision-makers
• Drive spend across the book of business
• Achieve retention targets
• Identify growth opportunities
• Ensure customer data accuracy
• Conduct business reviews
• Create client success plans
• Collaborate with teams for product roadmap and customer communication

Requirements

• 1+ years of Customer Success Management experience
• 2+ years of experience in Multi-Family Property Management industry
• Highly organized and adept at managing a large book of business
• Proven performance in hitting monthly benchmarks
• Highly coachable, self-starter, with a growth mindset
• Demonstrated ability to create great customer experiences
• Ability to navigate complex relationships
• Ability to problem-solve, be creative, and drive customer retention
• Self-driven and independent
• A collaborative team player
• Agility in adapting to new scenarios

Benefits

• No benefits