Job Description

This role acts as the operational backbone between internal teams and wholesale partners, ensuring seamless operations execution, accurate invoicing, and timely payment follow-up. The ideal candidate is detail-oriented, responsive, and thrives in a fast-paced, high-touch environment.

Responsibilities

• Implement retail compliance strategies
• Ensure regulatory oversight
• Maintain routing guides
• Develop and maintain wholesale compliance SOPs
• Ensure EDI and drop ship connectivity
• Provide training on wholesale partner requirements
• Track wholesale orders
• Confirm order readiness
• Monitor production timelines
• Release orders to ship
• Act as main operational contact
• Respond to customer emails
• Address and resolve customer concerns
• Maintain customer records
• Track purchase activity and account notes
• Support relationship continuity
• Collaborate with teams
• Support Wholesale Sales team
• Flag fulfillment risks

Requirements

• 3-5 years of experience in wholesale operations, logistics, sales support, or customer service
• Strong organizational skills
• Excellent written and verbal communication skills
• Familiarity with accounting or ERP systems a plus
• Proficiency in Microsoft Excel and/or Google Sheets
• A proactive, solutions-oriented mindset

Benefits

• No benefits