Job Description

This role acts as the operational backbone between internal teams and wholesale partners, ensuring seamless operations execution, accurate invoicing, and timely payment follow-up. The ideal candidate is detail-oriented, responsive, and thrives in a fast-paced, high-touch environment. This position also supports cross-functional collaboration with accounting, sales, and system implementation teams to streamline operations as we scale.

Responsibilities

• Implement retail compliance strategies for wholesale partners
• Ensure regulatory oversight and adherence to retail compliance
• Review and maintain routing guides for operational compliance
• Develop and maintain wholesale compliance SOPs
• Ensure EDI and drop ship connectivity and documentation align with partner expectations
• Provide guidance and training on wholesale partner requirements
• Track wholesale orders from submission through fulfillment and delivery
• Confirm orders are production-ready
• Monitor production timelines and follow up with internal teams
• Release orders to ship and ensure delivery instructions are followed
• Act as the main operational contact for wholesale clients
• Respond to customer emails promptly and professionally
• Address and resolve customer concerns related to orders
• Maintain accurate and up-to-date customer records
• Track historical purchase activity and key account notes
• Support relationship continuity by logging customer preferences and compliance requirements
• Collaborate cross-functionally with teams to align timelines and order priorities
• Support the Wholesale Sales team in fulfilling seasonal orders
• Proactively flag fulfillment risks and offer resolution strategies

Requirements

• 3-5 years of experience in wholesale operations, logistics, sales support, or customer service
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Familiarity with accounting or ERP systems is a plus
• Proficiency in Microsoft Excel and/or Google Sheets
• A proactive, solutions-oriented mindset

Benefits

• No benefits