The Director of Customer Education & Training will build and operationalize a global learning strategy to redefine customer engagement with Recorded Future, shaping certification programs, self-service journeys, and peer-led learning experiences.
Responsibilities
Build and execute customer learning journeys
Develop and operationalize a certification strategy
Increase engagement in Recorded Future University
Ensure balanced training credit consumption
Align education programs with go-to-market strategy
Shape peer-to-peer learning experiences
Define key metrics to track education impact
Lead and evolve a global team
Own the localization and tech strategy
Evaluate and define the optimal monetization model
Requirements
Experience designing and scaling customer education programs
Track record of leading global teams
Experience building or managing certification programs