Job Description

As a Recovery Associate within the Payment Operations team, you will prevent loss, mitigate uncollected funds, and optimize revenue for the business by tracking, recording, and recovering uncollected funds and fees. You will work with Partnering Banks to recoup funds on behalf of users and fight both ACH and card disputes.

Responsibilities

• Handle recollection for fraud cases and owed funds
• Partner with banking institutions to optimize the recollection process
• Collaborate with internal teams to enhance revenue-driving opportunities
• Support domestic and international payments
• Assist clients with paying outstanding fees

Requirements

• 2-4+ years of relevant work experience in recovery, collections, or payment operations
• Understanding of money flows such as ACH, Domestic and International Wires, and Card Network disputes
• Familiarity with compliance and regulations of ACH, Domestic and International Wires, and Card Networks
• Strong communication skills
• Excellent time management
• Ability to balance multiple cases
• Team player
• Comfortable in a fast-paced startup environment
• Ability to quickly understand and navigate complex workflows
• Self-sufficient and able to work independently

Benefits

• No benefits