Job Description

The Strategic Program Manager will support high-value, complex enterprise accounts, coordinating across internal teams and with customers to ensure alignment with customer goals. This role requires strong program management skills, an understanding of enterprise SaaS, and a customer-first approach.

Responsibilities

• Ensure alignment and execution against key account activities, deliverables, timelines, and strategic priorities
• Orchestrate strategic customer initiatives, aligning resources, scheduling engagements, and facilitating meetings
• Track and communicate progress across milestones and blockers to internal stakeholders
• Facilitate recurring client meetings, workshops, and planning sessions

Requirements

• Proven experience in a customer-facing program or project management role, ideally in enterprise B2B SaaS
• Strong business acumen and ability to align efforts with customer business goals
• Excellent communication and facilitation skills
• Ability to manage multiple workflows in a fast-paced environment
• 5+ years of experience in a consulting, customer success, project management, or professional services role in an enterprise B2B SaaS role
• 7+ years of overall professional experience in the software, consulting or product industries
• Ability to engage and influence C-level executives
• Strong project management, communication, and problem-solving skills

Benefits

• No benefits