Job Description

Pure Storage is seeking an experienced Manager for their Technical Services team in Raleigh, North Carolina. The role involves leading and scaling a team of technical services engineers, monitoring customer arrays 24x7, and documenting and training individual functions within the team. The goal is to provide front-line support to customers, solving problems quickly and efficiently.

Responsibilities

• Lead and scale the Technical Services team
• Monitor customer arrays 24x7
• Document and train team members
• Develop strong teams through recruiting, performance management, and professional development
• Identify and implement process improvements
• Collaborate with internal business units and stakeholders
• Manage customer concerns and issues
• Participate in on-call/after-hours support rotation
• Contribute to projects as assigned

Requirements

• 5+ years of customer-facing, technical services experience
• 3+ years of direct leadership experience
• Willingness to work Monday-Friday from 7am-4pm EST
• Experience in troubleshooting complex technical problems
• Experience supporting hardware and software products
• Foundational knowledge in operating systems (VMWare, Solaris, Linux, Windows)
• Knowledge of ITIL concepts (ITIL Certification is a bonus)
• Strong Project Management skills
• Good communication and organizational skills
• Bachelor's Degree or equivalent experience

Benefits

• No benefits