Job Description

Seeking a dynamic and results-driven Sales Manager to lead the customer service team, focusing on driving revenue, improving customer satisfaction, and aligning service excellence with sales goals. This role combines strategic oversight, team leadership, and hands-on coaching to support a high-performing service team.

Responsibilities

• Lead, mentor, and develop a team of customer service representatives with a focus on cross-selling, upselling, and revenue generation
• Set and track performance goals and KPIs related to sales conversion, retention, customer satisfaction (CSAT), and productivity
• Partner with Sales, Marketing, and Operations to align customer service strategies with overall business objectives
• Monitor and analyze service team performance, identifying areas for improvement and executing action plans
• Implement coaching and training programs to drive continuous improvement in sales and service delivery
• Manage escalated customer issues and ensure resolution aligns with service standards and brand voice
• Use data and customer insights to recommend process improvements and optimize the customer journey
• Report regularly on team performance, trends, and business impact to senior leadership

Requirements

• Bachelor’s degree in Business, Sales, Communications, or a related field (or equivalent experience)
• 3–5 years of experience in a sales or customer service leadership role, preferably in a contact center or service-driven environment
• Proven track record of achieving sales targets through service channels
• Strong analytical, problem-solving, and decision-making skills
• Excellent interpersonal, communication, and motivational skills
• Experience with CRM systems (e.g., Salesforce, Zendesk) and contact center technology
• Ability to thrive in a fast-paced, goal-oriented environment

Benefits

• No benefits