CUSTOMER ONBOARDING OPERATIONS & INSIGHTS ANALYST

Human Interest
Full-time
Remote
$85,000 - $90,000
Posted on 5 months ago

Job Description

Human Interest is seeking a fast, creative, and forward-thinking professional to manage multiple onboarding projects. The role involves evaluating processes, analyzing data, collaborating with various departments, and contributing to strategic initiatives to boost revenue growth.

Responsibilities

  • Evaluate onboarding processes to identify inefficiencies
  • Analyze onboarding data to identify trends and bottlenecks
  • Collaborate with departments to build and optimize systems
  • Contribute to strategic initiatives for revenue growth
  • Create and track onboarding targets
  • Troubleshoot issues to ensure smooth onboarding
  • Execute quality assurance testing
  • Manage case and project load
  • Monitor onboarding procedures and reporting
  • Assist in building tools and tracking processes

Requirements

  • 3+ years of experience in business or sales operations
  • Excellent organizational and time management skills
  • Excellent verbal and written communication skills
  • Ability to maintain standards for reliability
  • Strong problem-solving and analytical skills
  • Meticulous attention to detail
  • Experience with collaborative systems like Salesforce and Tableau
  • Self-starting attitude and desire for learning
  • Experience in a fast-paced, high-growth software company

Benefits

  • No benefits