Job Description

The Revenue Cycle Support Specialist provides support for Included Health's Clinicians so they can focus on providing the highest level of care for our member population. This role involves communicating effectively and providing clinical application support for Included Health clinicians.

Responsibilities

• Respond to call queue support needs for clinicians regarding scheduling, athenaOne EMR application support, prescriptions and other health care coordination needs
• Provide essential, advanced application support of the athenaOne EHR and other clinical applications
• Serve as cross-functional agent with the ability to support athenaOne build and maintenance efforts
• Follow service level agreements (SLAs) with internal business partners and third parties
• Use established protocols to identify and escalate priority issues that need immediate attention
• Provide tier 1 technical troubleshooting to clinicians
• Collaborate with IT partners to coordinate new releases and any resolution efforts
• Provide and maintain support documentation for knowledge base updates
• Help monitor events and establish communication protocol with IH clinical stakeholders

Requirements

• Bachelor's Degree or equivalent experience in a Healthcare IT support setting
• Proven experience using EHR/practice management tools such as AthenaOne
• 3-5 years of call center experience related to clinician support
• Experience with Jira, ServiceNow or other service desk ticketing applications
• Exceptional customer service skills
• Knowledge of Healthcare and medical terminology
• HIPAA certified

Benefits

• No benefits