Job Description

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Responsibilities

• Driving sales and providing coaching to the sales team
• Leading by example in delivering a world-class customer experience
• Educating customers on Lush brand values
• Increasing product knowledge and making informed recommendations
• Training and coaching Sales Ambassadors
• Encouraging open communication and actively listening to team members
• Managing cash handling and store opening/closing procedures
• Monitoring employee breaks
• Maintaining a clean and organized store
• Training team on inventory best practices
• Supporting management to keep store compliant

Requirements

• Minimum 1 year of experience in customer service, sales, cash handling, and supervisory roles
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule
• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• No benefits