Job Description

The Floor Leader supports the Store Management Team in all areas of the business, driving sales, leading training sessions, and ensuring operational excellence. They lead and inspire a team of sales associates, fostering a positive work environment and exceptional customer experience.

Responsibilities

• Drive sales and provide coaching to the sales team
• Lead by example in delivering a world-class customer experience
• Educate customers on Lush brand values
• Increase product knowledge and make informed recommendations
• Train and coach Sales Ambassadors
• Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging
• Manage cash handling and store opening/closing procedures
• Monitor employee breaks and review daily communications
• Maintain a clean and organized store
• Train team on inventory best practices
• Support management with inventory tasks
• Ensure staff compliance with company standards

Requirements

• 1+ year of customer service and sales experience
• Experience with cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Experience with problem-solving issues related to customer service
• Experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs

Benefits

• No benefits