Job Description

The MIT supports the Store Manager in all business areas and as delegated by their Retailer; as second-in-command, the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities

• Exceed daily sales goals and ensure a unique and inclusive customer experience
• Educate customers and staff on brand values
• Increase product knowledge and make informed recommendations
• Demonstrate strong business acumen and understanding of metrics
• Support the team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Assess performance, seek feedback and resources, and support the growth of the team
• Engage the team to ensure they are inspired and motivated
• Support the staffing of your shop with top-performing staff
• Collaborate on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices
• Keep shop compliant and ensure staff are practicing company standards
• Manage ordering to ensure the right products are in the store
• Identify and support the development of the team to take pride in a clean work environment
• Ensure the right number of staff with the right skill levels are scheduled at peak times

Requirements

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours
• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• No benefits