Job Description

The Client Success Manager will oversee customer success and retention for advertising clients by providing best-in-class, daily account management. This role involves both internal and client-facing responsibilities, aiming to be the most effective media partner for key clients.

Responsibilities

• Support accounts through the full business life-cycle
• Lead client contact and coordination for high-touch service
• Develop relationships with agencies and clients
• Manage the sales process from pre-sale to post-sale
• Assist with renewals through campaign management
• Ensure timely creation and delivery of work
• Collaborate across teams for client deals
• Guide new and current client partnerships
• Lead pre- and post-campaign workflows
• Manage client communications and reports
• Lead non-pitch meetings to update clients
• Monitor account business and progress
• Assist sales with pipeline accuracy
• Oversee pre-launch campaign execution
• Participate in brainstorming sessions
• Improve workflows and best practices
• Work with the Head of Industry and sales leads
• Demonstrate support for the mission

Requirements

• 1+ years of digital/print advertising/media experience
• Experience managing customer relationships under deadlines
• Commitment to learning and business category
• Bachelor's Degree (Preferred)
• Digital media experience (Preferred)
• Experience in digital product organizations (Preferred)

Benefits

• No benefits