OneSignal seeks a Customer Success Manager to manage US Strategic business by leading implementation and increasing the value partners achieve by messaging their customers. The role focuses on retaining/growing an assigned book of customers.
Responsibilities
Retain and grow customers
Build relationships to achieve success goals
Contribute to customer onboarding
Lead customer business reviews
Write and publish customer feedback internally
Requirements
5+ years experience in an account management role with a B2B SaaS product
Experience working with Salesforce, Gong, and Vitally
Understand customer messaging and the user journey
Highly collaborative with a deep sense of ownership
Excellent written, verbal, and visual communication skills