Job Description

The Senior Manager, Quality Operations will play a critical role in upholding the trust of customers by ensuring the highest quality standards across products. This role involves developing and implementing processes and procedures to support Quality Management Systems, providing technical guidance, and communicating quality risks and strategies to cross-functional teams. The Senior Manager will collaborate with manufacturing partners, product development teams, and suppliers to ensure ingredients and finished products meet specifications.

Responsibilities

• Own execution of Food Safety and Quality programs at third-party manufacturing partners
• Lead Root Cause Analysis and implement Corrective and Preventive Actions (CAPA)
• Provide food safety expertise and guidance to support manufacturing site operations
• Oversee implementation and optimization of the microbiological program
• Support investigations and resolution of escalated complaints
• Make risk-based food safety decisions
• Conduct food safety, quality, and regulatory risk assessments and audits
• Analyze data to identify trends and issues
• Monitor and evaluate contract manufacturers
• Identify and solve food safety and quality challenges
• Apply communication and influencing skills
• Lead cross-functional teams
• Direct day-to-day food safety and quality activities
• Engage and coordinate with subject matter experts
• Exhibit project management capabilities
• Make and defend tough decisions
• Collaborate with co-manufacturers, supplier QA teams, product development partners, and third-party service providers
• Provide technical data and decision-making support
• Partner with the Sr. Manager, Quality Engineer
• Apply early management tools to all new product launches

Requirements

• 10+ years of experience in Food Safety & Quality within the human food industry and manufacturing environments
• Deep knowledge of FDA, USDA, and GFSI compliance standards
• 3+ years of direct experience managing food safety programs at third-party manufacturing sites
• Strong background in food product development, production processes, and core food safety principles
• Bachelor’s or Master’s degree in Microbiology, Food Safety, Quality Management, or a related field
• Expert understanding of FDA and USDA regulations and documentation requirements
• Certified in PCQI and HACCP (including Seafood HACCP); ASQ certification preferred
• Experienced in conducting food safety audits and applying Lean Manufacturing tools for root cause analysis
• Excellent communication skills
• Willing and able to travel 30–50%
• Proficient in Microsoft Office and Google Workspace
• Skilled in using statistical and analytical tools

Benefits

• No benefits