Job Description

The Account Manager will develop strong relationships with Evolve owners to ensure success and growth in their partnership with Evolve. They will be a dedicated resource to contribute towards the development of sales strategies by helping an owner maximize their success and achieve their desired goals.

Responsibilities

• Retain a high-value book of business of ~150 Evolve owners
• Grow strong and strategic relationships with existing Evolve owners and work to retain current owners to help reduce churn
• Act as a performance expert by delivering key analytical data on owners real estate portfolios
• Position yourself as an expert and a go-to resource for Evolve owners to have a one-stop shop for support, success, and growth
• Be proactive in your book of business
• Cross-sell additional Evolve service offerings to maximize the value of your book of business while staying up to date on industry news and trends in the short-term rental space
• Increase NPS and LTV of book of business through upselling of management tiers, expanded calendar availability, upgraded amenities, additional properties, and other value-add services
• Provide market and property analysis to owners to help them identify opportunities to grow their portfolios with Evolve
• Conduct in-depth monthly and quarterly performance reviews with owners
• Cross-functional collaboration with all departments internally to provide the best owner experience
• Staying up to date on industry news and trends to provide recommendations to owners on potential impacts on their business
• Capture owner feedback and preferences to inform future product and service roadmaps

Requirements

• 3+ years of account management experience
• Travel/Hospitality/ Real Estate Industry Expert
• Excellent active listening skills and the ability to simplify otherwise complex problems
• Adaptable and flexible in a rapidly changing environment
• Professional verbal and written communication skills
• Analytical, organized and detail-oriented
• A goal-oriented, competitive mentality
• Strategic Thinker/ Solution-Oriented/ Problem Solver
• Direct and clear communicator
• Willingness to go above and beyond for your colleagues and owners
• Real Estate License
• Mortgage License
• Linkedin Learning Certifications
• Proficiency in Spanish preferred

Benefits

• No benefits