Job Description

As a WalkMe Renewal Manager, you will play a crucial role in ensuring the continued satisfaction and retention of our client base by managing the renewal process, fostering strong client relationships, and identifying opportunities for upselling and cross-selling.

Responsibilities

• Manage end-to-end renewal process
• Report on portfolio of accounts
• Maintain client interaction records
• Provide reports and forecasts
• Implement strategies to increase customer retention
• Partner with Account Executives and Customer Success Managers
• Strategize on renewal scenarios
• Prepare proposals and order forms
• Work with Install Base leadership, finance, legal & Order Management
• Respond to questions on any aspect of the renewal

Requirements

• 3 years of B2B SaaS renewals experience
• Experience in driving renewals
• Ability to negotiate terms
• Superior time management skills
• Experience managing clients with Salesforce.com
• Ability to adapt in a fast-paced environment
• Interest in building sustainable processes
• Ability to mentor junior team members
• Proactive attitude

Benefits

• No benefits