Olo is seeking a Customer Success Manager to build relationships with customers, drive product adoption, and ensure clients achieve their business goals.
Responsibilities
Manage a portfolio of customers
Advocate for product enhancements
Maintain customer health metrics
Address issues and act as a point of contact
Conduct Executive Business Reviews
Advise clients on best practices
Help troubleshoot issues
Collaborate with customer decision makers
Provide consultation based on client needs
Requirements
2+ years of experience in customer success, account management, or related fields
Excellent project management skills
Curiosity and autonomy
Experience in Zendesk, Jira, Asana, Looker or Salesforce a plus
Legally able to work in the U.S.
Experience in writing internal documentation and client facing collateral
Willingness to travel approximately 10% of the time