Job Description

As a member of the IT Geeks team in the Scottsdale office, you will keep Gusto employees productive and secure by providing world class technology support.

Responsibilities

• Install, upgrade, and support company laptops, printers, and other end-user tech
• Provide remote IT support
• Provide in-person IT support
• Troubleshoot network connectivity
• Assist with setup, maintenance, and troubleshooting of Zoom rooms
• Configure and manage AV and video conference technology
• Onboard and train new employees on IT applications and security practices
• Set up, track, and manage all assigned issues in Jira Service Desk
• Administer cloud services
• Manage and troubleshoot the VOIP telephone system
• Maintain an organized inventory and storage system for IT hardware and software assets
• Ensure client machines meet security protocol standards
• Respond to and resolve user-reported issues
• Troubleshoot and resolve basic networking and connectivity issues
• Monitor and engage with a dedicated communication channel for escalated IT issues
• Contribute to the creation and maintenance of IT documentation and knowledge base articles
• Stay up-to-date with the latest technology trends and best practices

Requirements

• Technology enthusiast
• Passion for automation
• Outstanding people and communication skills
• Love to solve problems
• Upbeat and positive
• Super detail oriented and highly organized
• Incredibly reliable
• Proactively handle anticipated issues
• Desire to provide world class customer support
• 3-5 years of IT Support experience

Benefits

• No benefits