Job Description

Anduril Industries is seeking a Salesforce Product Manager to build and scale a new Salesforce Service Cloud instance. The role involves collaborating with stakeholders, managing user feedback, driving innovation, and translating business requirements into executable user stories.

Responsibilities

• Own the implementation and scaling of the Salesforce Service Cloud platform
• Collaborate with stakeholders and end users
• Monitor user feedback and incorporate it into platform improvements
• Foster a transparent user community and promote user adoption
• Navigate competing priorities
• Identify opportunities for Service Cloud enhancements and drive innovation
• Translate complex business requirements into user stories
• Create and manage the Service Cloud feature roadmap
• Create and maintain release documentation
• Communicate release schedules and feature updates
• Provide ongoing support to end-users
• Manage the Service Cloud feature backlog
• Hands-on business analysis, project management, sprint and release management, and quality testing activities
• Stay informed about data protection regulations
• Stay updated with Salesforce platform updates
• Establish and maintain relationships with Salesforce and other third-party vendors

Requirements

• 7+ years Salesforce platform experience, the majority specifically with Salesforce Service Cloud
• 5 - 7+ years digital product management experience
• Bachelor’s degree or equivalent experience
• Experience in working within lean teams
• Expertise in identifying gaps between current and desired end-states
• Strong background in working within a highly-collaborative environment
• Deep knowledge and experience of effective product management principles
• Strong background in Agile frameworks and scrum principles
• Proven experience in delivering prioritized features based on measurable outcomes and KPIs
• Proven experience in user research and design-thinking
• Expertise in release management, and release communications
• Expertise in product roadmaps, and feature backlog management
• Experience working directly with engineers and architects on product development and enhancements
• Up-to-date knowledge on latest Salesforce release, features and developments
• Highly autonomous, incredibly organized with a strong tendency to overdeliver
• Strong communication and interpersonal skills

Benefits

• No benefits