Job Description

Provides support for implementation, troubleshooting, and maintenance of IT systems, managing IT system infrastructure, and resolving issues for various devices. Offers Tier 1 and 2 support, handles escalation, and configures/manages operating systems and network components.

Responsibilities

• Provide IT system support, troubleshooting, and maintenance
• Manage IT system infrastructure and related processes
• Provide day-to-day operations, monitoring, and problem resolution for devices
• Offer Tier 1 and 2 problem identification, diagnosis, and resolution
• Support escalation and communication to management and customers
• Support dispatch system and hardware problem resolution
• Configure and manage UNIX and Windows operating systems
• Install/load operating system software and configure network components
• Implement operating systems enhancements

Requirements

• United States Citizenship and security clearance
• TS/SCI with agency appropriate polygraph
• Ten years of experience as a SA
• Bachelor's degree in a technical discipline or equivalent experience

Benefits

• No benefits