Job Description

As the Customer Success Manager, you will drive a seamless experience for customers, manage relationships, maintain account health, upsell accounts, provide product feedback, and drive the customer renewal process. You will ensure customers achieve their business objectives.

Responsibilities

• Build and nurture customer relationships
• Develop relationships with decision-makers
• Drive spend across the book of business
• Achieve retention targets
• Identify growth opportunities
• Ensure accurate customer data in CRM
• Conduct business reviews
• Create client success plans
• Collaborate with teams for product roadmap and customer communication

Requirements

• 1+ years of experience in Customer Success Management or related field
• 2+ years of experience within the Multi-Family Property Management industry
• Highly organized and adept at managing a large book of business
• Proven performance in hitting monthly benchmarks
• Highly coachable, self-starter, with a growth mindset
• Demonstrated ability to create great customer experiences
• Ability to navigate complex relationships
• Ability to problem-solve and drive customer retention
• Self-driven and independent
• A collaborative team player
• Agility in adapting to new scenarios

Benefits

• No benefits