The Customer Experience (CX) Support Specialist will be on the front lines of support, delivering timely, human, and brand-aligned assistance across chat, phone, and email, while playing a vital role in improving our tools and customer journey.
Responsibilities
Provide direct customer support via chat, phone, and email
Investigate and resolve escalations
Offer feedback to improve chatbot responses and product experience
Collaborate with team to identify trends and opportunities
Execute operational tasks
Contribute to documentation
Requirements
1–2 years of experience in a customer-facing role
Exceptional written and verbal communication skills
Passion for helping people and a creative approach to problem solving
Ability to analyze technology and product behavior and communicate feedback
Enthusiasm about AI and automation
Comfort working in support systems and juggling multiple tasks
Openness to collaboration, iteration, and feedback