Job Description

Shift4 is seeking a Product Manager to lead the development and expansion of our Chargeback Management tools and reporting capabilities. This role is critical in enhancing our ability to help merchants and financial institutions manage, dispute, and resolve chargebacks efficiently. You will define the product strategy, drive the roadmap, and collaborate with cross-functional teams to deliver best-in-class solutions.

Responsibilities

• Define and execute the product strategy for Chargeback Management tools
• Develop and manage the product roadmap
• Leverage data analytics and customer feedback to optimize chargeback resolution workflows
• Collaborate with cross-functional teams
• Stay ahead of trends, regulations, and competitive offerings in the chargeback and payments space

Requirements

• 7+ years of experience in Product Management, with at least 2 years in the Payments, Fintech, or Chargeback/Dispute Management space
• Proven track record of launching and scaling B2B SaaS products
• Working knowledge of chargeback processes, regulatory frameworks
• Experience working with data-driven products, analytics, and reporting tools
• Strong technical acumen
• Excellent communication and stakeholder management skills
• Ability to balance strategic vision with hands-on execution
• Bachelor’s degree in Business, Computer Science, or a related field or experience in lieu of a degree may be considered

Benefits

• No benefits