Job Description

The Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. The goal is to provide the best mortgage experience for customers and keep them coming back. Interpret the status of a loan and mitigate the risk of it becoming delinquent by proactively reaching out to customers to determine what can be done to facilitate the satisfaction of the loan, ensuring that both Kiavi and the borrower win.

Responsibilities

• Proactively reaching out to borrowers to avoid loans from going into default
• Collaborating with servicing teams to identify borrowers at risk of default
• Working with compliance team to develop new policies and procedures
• Resolving incoming mortgage loan inquiries and requests from customers
• Processing mortgage payoffs and verifications
• Documenting all customer interaction

Requirements

• Bachelor’s degree
• Minimum 1 year of mortgage-related collection, customer service, or sales experience
• Clearly communicate the life-cycle of a mortgage
• Build relationships and work closely in a team environment
• Ability to understand customer issues and own any issue through resolution
• Possess broad knowledge of real estate transaction methods
• Leadership/team-lead experience preferred
• Project management experience preferred
• Experience with Excel or spreadsheet equivalent knowledge, Microsoft Office
• Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance preferred
• Bilingual Spanish speaker preferred

Benefits

• No benefits